Hyatt - Hyatt Ziva Cancun Featuring Turquoize
Cancun, MXAll travelers
Our take
All inclusive family resort with a dedicated adults-only tower featuring spa access and rooftop pool
- 547 rooms
- 2 dining venues listed
- ~30 min from CUN
Resort facts & overview
- Location
- Cancun, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 547
- Dining listed
- 2 venues
- Airport
- CUN
- Transfer
- ~30 min
All inclusive family resort with a dedicated adults-only tower featuring spa access and rooftop pool
Food & drink
StandoutEndless variety across buffet, à la carte, food trucks and roaming carts, with La Bastille French and the Italian venues drawing the loudest praise. Allergy handling is genuinely best-in-class, though a couple of venues (hibachi in particular) miss.
high confidence
What you'll enjoy
- La Bastille French and Italian are standouts
- Roaming food carts and food trucks for casual bites
- Exceptional allergy and gluten-free accommodation
- Coffee bar open morning to night
Heads up
- Hibachi show better than the food
- A few one-off illness reports
Dining overview
Approximately eight to ten restaurants and six to nine bars including a microbrewery and Italian trattoria.
2 documented dining venues
Lorenzo's
Italian trattoria with wood‑fired pizza and antipasti bar
La Bastille
adults‑only French dining (implied)
Counts and access can vary by source and room tier.
Beach
StandoutTwo beaches wrapping the lighthouse tip of the Hotel Zone give you turquoise water on multiple sides and calm coves for kids. Seaweed shows up seasonally, but crews work it hard.
high confidence
What you'll enjoy
- Multiple beach areas around the point
- Calm, swimmable coves for children
- Beach cabanas with food and drink service
- Stunning ocean views from most of the property
Heads up
- Seasonal sargassum requires active cleanup
- Some sections occasionally not accessible
White sand beach on Punta Cancun peninsula with clear swimmable Caribbean water and beach cabanas available
Pools
StrongMultiple well-kept pools with attentive drink service and rentable cabanas, and the rooftop pool at Turquoize is a real perk. Water temperature and DJ noise are the only recurring gripes.
high confidence
What you'll enjoy
- Several pools including adults-only rooftop
- Fast, proactive drink service poolside
- Plenty of loungers, no chair wars
- Cabana rentals with dedicated concierge
Heads up
- Pool water ran cold in cooler months
- Cabana pricing starts around $183/day
- Loud pool DJ during the day
Three infinity pools including a beachfront main pool and a rooftop adults-only pool exclusive to Turquoize guests
Rooms & suites
547 rooms547 modern Caribbean‑style suites including swim‑up, oceanfront, Turquoize adults‑only luxury suites with private hot tubs and butler service
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
StrongService, food, and location punch at the high end, but so does the price, and better nightly rates exist elsewhere on the strip. You're paying for the Hyatt polish and the lighthouse location, and most guests decide it's worth it.
high confidence
What you'll enjoy
- Service quality matches the price tag
- Lighthouse-tip location is unique in Cancun
- Repeat guests return year after year
Heads up
- Priced well above nearby competitors
- Spa facials overpriced for the quality
- Environmental fee tacked on at checkout
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Good fitThe adults-only Turquoize tower with private butlers turns this family resort into a legitimate romance pick, and honeymooners and wedding parties rave about the treatment. Just know the main resort skews family, so couples wanting a fully adult vibe should book Turquoize.
high confidence
What you'll enjoy
- Turquoize tower with dedicated butlers
- Popular for weddings and honeymoons
- Romantic dinner setups on request
- Rooftop pool and spa access for Turquoize guests
Heads up
- Only one adult restaurant and one adult club on main side
- Kids visible everywhere outside Turquoize
Families
IdealOne of Cancun's strongest family all-inclusives: standout kids club, non-stop activities, calm swim areas for little ones, and cribs and allergy protocols dialed in. Teens have less to do beyond pools and water sports.
high confidence
What you'll enjoy
- Kids club with all-day activities kids cry to leave
- Calm beach coves safe for young children
- Cribs, play areas, and allergy pre-orders
- Silent Party and food trucks are family hits
Heads up
- Thin on dedicated teen programming
- Kids club protocols occasionally inconsistent
Peace & Quiet
MixedThe layout lets you find quiet corners, but the main pool DJ and evening events push serious bass, audible even on high floors. Turquoize and the far end of the property are your refuge.
high confidence
What you'll enjoy
- Property large enough to escape crowds
- Turquoize side is noticeably calmer
- Security keeps outsiders off the grounds
Heads up
- Pool DJ music loud enough to spoil deckchair time
- Event bass carries to upper floors until 9pm
- Kids and shows dominate the main areas
Zen Spa with hydrotherapy circuit, fitness center with classes, kid’s club and evening entertainment plus microbrewery
What guests say
Medium confidence26 reviews · through Oct 2026
Read all reviews on TripAdvisor ↗Google ↗
Consistently praised
Recurring complaints
Best suited for
What past guests say
★★★★★
“Walked along the beach and were picked up by security and were not allowed to leave.”
★☆☆☆☆
“Excellent service”
★★★★★
★★★★★
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (685) ↗
Ask Rosie
Have a specific question about Hyatt - Hyatt Ziva Cancun Featuring Turquoize?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Seasonal sargassum requires active cleanup
- Some sections occasionally not accessible
- Hibachi show better than the food
- A few one-off illness reports
What you should know
What to Know
Book Turquoize if you want butlers, rooftop pool, and quiet; expect timeshare-style concierge pitches and a few surprise fees at checkout. Late-flight day passes are not cheap and not disclosed up front.
high confidence
What you'll enjoy
- Turquoize tower unlocks butlers and adults-only spaces
- Pre-order menus available for food allergies
- Tight security screens non-guests at entry
- Club level rooms sit close to a pool
Heads up
- "VIP concierge" pitches feel like timeshare pressure
- Late-checkout day pass reportedly $500
- Environmental fee charged at checkout
Turquoize guests must be 18+; resort is about 30 minutes from Cancun airport; tipping included but spa and cabanas often discounted for members
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Ready?
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated October 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- 2
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 1
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- October 7, 2026
- Sources
- Official resort siteGoogle PlacesDirect resort media
- Completeness
- 67%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 25 videos
Still verifying menus, rooms. If something looks thin, ask Rosie or ask our booking team and they can usually fill in the gaps.