Iberostar - Iberostar Tucan
Riviera Maya, MXAll travelers
Our take
All‑inclusive family resort in Riviera Maya with varied dining and jungle‑meets‑beach setting
- 350 rooms
- 8 dining venues listed
- ~45 min from CUN
Resort facts & overview
- Location
- Riviera Maya, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 350
- Dining listed
- 8 venues
- Airport
- CUN
- Transfer
- ~45 min
Why travelers love it
“All‑inclusive family resort in Riviera Maya with varied dining and jungle‑meets‑beach setting”
Guests praise the setting that blends jungle atmosphere with pristine beach access and the wide variety of restaurants. Families especially enjoy the Star Camp and kids’ facilities.
Food & drink
StrongMultiple à la carte venues plus a solid buffet keep meals varied, with the Japanese, Italian, and smokehouse standing out. Quality skews good rather than gourmet, and dress codes plus booking hassles can nick the experience.
high confidence
What you'll enjoy
- Standout Japanese, Italian, and smokehouse
- Buffet variety with seafood and sweets
- Chefs accommodate special requests
- Bartender Edgar mixes the best drinks
Heads up
- Restaurant dress code strictly enforced
- Group bookings difficult, upsell fees appear
- Occasional complaints of mediocre quality
8 documented dining venues
La GÓndola
Italian restaurant with wood‑fire pizzas and pasta
Bonsai
Japanese teppanyaki and sushi
Uxmal/Palapa Uxmal
international buffet and a la carte Mexican grill
Counts and access can vary by source and room tier.
View 6 menus
RECOMENDACIÓN DEL CHEF
Lasaña De Verduras
Camarones
Pescado Del Día
Pulpo A La Parrilla
Frito Mixto
Steak De Salmón
Y Papas Fritas
100% Responsible Seafood
Chef's Recommendation
Vegetable Lasagna
Paella
Catch Of The Day
Grilled Octopus
Chicken Or Beef Kebab
Mixed Fried
Steak De Salmon
100% Responsible Seafood
Some dishes can be made gluten free (ask your waiter)
Fried Pickles
12 Hours Brisket
Caribbean Pulled Pork
Creamy Corn
Baked Beans
Honey Apple Bbq Sauce
“mississippi Mud” Pie
Smoked Brisket Sandwich
Mac & Double Cheese
B B Q .
Vegan Spicy
Some dishes can be made gluten free (ask your waiter).
Insalata Caprese
Carpaccio Di Manzo
Bruschettas
Mozzarella In Carozza
Olive Marinati
Carciofi Marinati
Calamari Fritti
Minestrone
Margherita Pizza
Pepperoni Pizza
Pizza Gamberi
Pizza Quattro Stagioni
Pizza Quattro Carni
Vegan Supreme Pizza
Spaghetti Pomodoro E Basilico
Spaghetti Pomodoro E Polpette
Spaghetti Carbonara
Penne Rigate All’ Arrabbiata
Penne Alfredo Gamberi
Lasagna Alla Bolognese
Spaghetti Pomodoro
Risotto Ai Funghi
Carne Alla Pizzaiola
Aragosta Al Forno 800 Mxn
Tiramisu
Macedonia Di Frutta
Tartufo Helado
Mozzarella Fritta
Minestrone
Margherita Pizza Bambina
Pepperoni Pizza Bambina
Spaghetti Pomodoro E Polpette
Spaghetti Pomodoro
Vegan
Beach
StrongSoft white sand and turquoise water make this one of the better beaches in the Riviera Maya, with loungers and shade generally easy to find. Sargassum arrives as it does everywhere on this coast, but crews clear it daily.
high confidence
What you'll enjoy
- Soft white sand, clear blue water
- Loungers and shade usually available
- Daily seaweed cleanup with tractors
- Beach bartenders Edgar and Daniels praised
Heads up
- Sargassum can wall off water entry
- Palapas must be reserved
- No drink service to the sand
White sandy shoreline with direct access. Guests note excellent condition and wildlife ambiance; limited snorkeling directly off the beach.
Pools
StrongA large main pool plus an adults-only swim-up sit inside beautifully landscaped, jungle-fringed decks. The pool itself is showing its age and a facelift is on the horizon.
high confidence
What you'll enjoy
- Large main pool with jungle backdrop
- Adults-only swim-up bar
- Loungers easy to grab
- Spa water experience uses the pool
Heads up
- Pool needs a facelift
- No drink service poolside
- Some sections unexpectedly deep
Four pools with different atmospheres including activity pool, children’s pool, main pool, and an adults‑only pool with swim‑up bar.
Rooms & suites
350 roomsPremium Room
Base category at the resort with a tropical garden setting. Multiple reviews note rooms feel dated and are due for renovation, though they remain clean and comfortable with good mattresses.
- View:Garden view
Premium Tropical View
Similar layout to the standard Premium Room but positioned to face the resort's jungle-style grounds with peacocks, monkeys, and dense vegetation around the buildings.
- View:Garden view
Includes
- +tropical grounds view
Two-Bedroom Family
Larger layout with two separate bedrooms, aimed at families traveling with children. Reviewers mention it is sometimes pitched as an upgrade for groups.
Includes
- +two separate bedrooms
- +family layout
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedPriced as a 4-star experience with a 5-star setting, value works when you accept dated rooms and skip the upsells. Push back at check-in and beware of pay-extra events that feel like they should be included.
high confidence
What you'll enjoy
- Grounds, beach, and wildlife punch above price
- Solid buffet included in rate
- Long-time repeat guests keep returning
- Friendly, name-you-remember service
Heads up
- Aggressive room-upgrade pressure at check-in
- Special events (NYE, shows) charge extra
- Rooms outdated pending renovation
- Wedding and group upsells feel steep
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
StretchThe jungle setting and beach are romantic, but this is a family-heavy resort where honeymooners have hit snags with bed configurations and strict dress codes. Fine for a laid-back couples trip, less ideal for a headline honeymoon.
high confidence
What you'll enjoy
- Adults-only swim-up pool
- Lush jungle-meets-beach atmosphere
- Comfortable super king beds on request
- Spa floating experience is memorable
Heads up
- Honeymooners assigned two twin beds
- Dress code enforcement feels heavy-handed
- Overwhelmingly families with young kids
Families
Good fitA genuine family favorite: kids are entranced by resident monkeys, peacocks, iguanas, and turtles, and the Star Club runs daily activities. The kids program is charming rather than robust, so plan on the wildlife and pools carrying the day.
high confidence
What you'll enjoy
- Star Club staff (Pilar, Karen, Jessie, Nicole) beloved
- Wildlife everywhere doubles as entertainment
- Calm sea and sandy beach for kids
- Chefs prepare custom meals like porridge for toddlers
Heads up
- Kids program lighter than dedicated family brands
- Some pool areas quite deep for weak swimmers
- Room mix-ups reported for family groups
Peace & Quiet
StrongThe jungle-wrapped grounds deliver a peaceful, nature-first vibe with monkey calls as your wake-up. Entertainment is present but never overwhelming, making this one of the calmer Riviera Maya all-inclusives.
high confidence
What you'll enjoy
- Lush jungle setting mutes noise
- Peaceful pool and beach areas
- Wildlife soundtrack instead of loud music
- Morning yoga on the beach
Heads up
- Entertainment team energetic in public areas
Resort includes spa, fitness center, tennis, children’s Star Camp, Aqua Fun water‑park area, non‑motorized water sports, dive center, nightly entertainment, and sustainable design.
Water sports included
- kayaking
- sailing
- snorkeling
- windsurfing
What guests say
High confidence104 reviews · through Oct 2026
Read all reviews on TripAdvisor ↗Google ↗
Consistently praised
Recurring complaints
Best suited for
What past guests say
★★★★★
“Iberostar Waves Tucan exceeded every expectation! If you are looking for authentic Mexican vibes, a lush jungle setting, and top-tier service in Playacar, this is hands down the best choice. Jungle Atmosphere & Wildlife: The resort is literally built inside a real tropical jungle! Walking along the wooden paths surrounded by wild monkeys, coatis, flamingos, and parrots is a magical, one-of-a-kind experience. The Beach: The coastline is pure perfection, powdery white sand paired with...”
★★★★★
★★★★★
“This is my third stay at this hotel or the Quetzal, which are sister hotels. The location is magnificent and the service impeccable. However, the musty smell in the rooms is unpleasant and the rooms are starting to show their age.”
★★★★☆
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (10,225) ↗
Ask Rosie
Have a specific question about Iberostar - Iberostar Tucan?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Common areas like buffet and lobby may be un‑air‑conditioned
- Sargassum can wall off water entry
- Palapas must be reserved
- No drink service to the sand
What you should know
What to Know
Rooms are pre-renovation and dated, so book expecting jungle-and-beach charm rather than modern polish. Expect a membership pitch, strict restaurant dress codes, and pay-extra layers on premium events.
high confidence
What you'll enjoy
- Twin sister resort Quetzal shares the grounds
- Wildlife roams freely, feeding prohibited
- Diving center on premise
- Ask for super king bed if traveling as a couple
Heads up
- 90-minute membership presentation pitched
- Upgrade pressure at check-in, watch the towel scam
- Dress code enforced in restaurants
- Renovation closure looming
Check‑in at 15:00, check‑out by 12:00; dinner a la carte reservations limited by length of stay; smoking prohibited in rooms and terraces or USD 300 cleaning fee applies.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated October 2026- Photos
- 8
- Review excerpts
- 20
- Dining venues
- 8
- Menus
- 6
- Room categories
- 4
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- October 8, 2026
- Sources
- Official resort siteGoogle PlacesDirect resort mediaMenu documents
- Completeness
- 100%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 7 photos
- 6 menu docs
- 38 videos