Oasis - Grand Oasis Palm
Cancun, MXAll travelers
Our take
Family‑oriented all‑inclusive resort in Cancun’s Hotel Zone with white‑sand beach and lagoon views.
- Airport: CUN
Resort facts & overview
- Location
- Cancun, MX
- Audience
- All travelers
- Brand
- Independent
- Dining listed
- -
- Airport
- CUN
Why travelers love it
“Family‑oriented all‑inclusive resort in Cancun’s Hotel Zone with white‑sand beach and lagoon views.”
Guests frequently praise the family‑friendly layout, wide range of activities for all ages, and the extensive dining and bar options. Many mention the fun zones for kids and the busy, energetic atmosphere.
Food & drink
MixedBuffets are edible but line-heavy, with Makitaco's Mexican-Japanese fusion the clear standout when you can get in. À la carte reservations are nearly impossible to secure without going through the clunky app.
high confidence
What you'll enjoy
- Makitaco fusion (mole ramen, sushi mix) is a highlight
- Ribeye and Cocoa restaurant get repeat praise
- Drinks not watered down
- Ice cream stands near the entrance
Heads up
- 15 to 45 minute lines for buffet meals
- À la carte reservations rarely available via the app
- After 10:30pm only burgers and hot dogs
- Some buffet stations tasteless or lukewarm
Dining overview
About ten themed restaurants and multiple bars offering Mexican, fusion, sushi, buffet and snack options. Some outlets may charge extra for bottled wine or premium items.
Beach
MixedThe sand fronting the resort is calm, clear, and safe for wading, and staff rake seaweed most mornings. But chair scarcity, aggressive vendors, and complaints about port-adjacent water quality drag the experience down.
high confidence
What you'll enjoy
- Clear, calm water good for small kids
- Beach raked of seaweed in the mornings
- Right on the sand, excellent location
Heads up
- Not enough beach chairs, alarm-clock chair grab required
- Constant vendors hawking trinkets and tours
- Complaints of debris and waste from nearby port
Wide white‑sand beach adjacent to calm, shallow lagoon waters ideal for families and non‑swimmers. Activities like paddle‑boats, kayaks available.
Pools
MixedMultiple pools give variety and the layout has potential, but cleanliness and upkeep are the persistent complaints: dirty water, exposed wiring, and a hunger-games race for loungers every morning.
high confidence
What you'll enjoy
- Good pool variety across the complex
- Swim-up bar available
- Warmer water later in the season
Heads up
- Reports of dirty pools with leaves and debris
- Exposed electrical wiring flagged repeatedly
- Severe lounger shortage, towels down by 8am
- Pool restrooms in rough shape
Multiple large outdoor pools including a free‑form main pool with swim‑up bar and separate kids’ pool with water slides and playground.
Rooms & suites
Guest rooms are spacious with rustic Mexican‑style décor, lagoon or pool views, some with balconies. Not all have balconies and décor shows light wear.
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
WeakEven at bargain pricing, guests feel oversold: a 4-star listing delivering a 2 to 3-star reality, plus surprise resort fees and paid upgrades to reach basic comfort. Only budget travelers with tempered expectations tend to leave satisfied.
high confidence
What you'll enjoy
- Cheap enough that some anniversary and first-time Cancun guests felt it was fair
- Location on the Hotel Zone strip is genuinely strong
Heads up
- $106 USD environmental and resort fee sprung at check-in
- $55/day charge for in-room refrigerator
- Advertised room categories not honored without escalation
- Repeated 'not worth the money' verdicts even at discount
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Not a fitThis is a loud, family-packed property with paper-thin walls and 3am music, not a romance pick. Even anniversary trips here read as bargain-hunt experiences rather than intimate getaways.
high confidence
What you'll enjoy
- La Cantina bar has a nice atmosphere
- Spa massages are a bright spot
- Occasional anniversary guests found value for the price
Heads up
- Zero noise insulation between rooms
- Screaming kids and party crowd until late
- Rooms feel dated with mildew smells
- Explicitly described as unsuitable for couples
Families
StretchMarketed and priced for families, with a calm swim beach and kids activities, but sanitation, security lapses, and reports of drug dealers on property give real pause. Best only if you accept a chaotic, mass-market vibe.
high confidence
What you'll enjoy
- Calm, shallow beach safe for small children
- Kids activities and Christmas character touches
- Multiple pools with something for kids
- Granddaughters, daughters reporting fun stays
Heads up
- Kids' pool section reported dirty and unmaintained
- People without wristbands selling drugs near children
- Long lines make mealtimes a struggle with kids
- Exposed pool wiring flagged by multiple guests
Peace & Quiet
WeakExpect a 24-hour party atmosphere with music blaring until 3am and rowdy young foreigners overlapping with braying kids. Peace and quiet is not on the menu here.
high confidence
What you'll enjoy
- Beach section itself is calm during the day
- La Cantina bar is a mellower corner
Heads up
- Loud music until 3am
- Paper-thin walls transmit every sound
- Rowdy late-night guests generate noise
- Overcrowded common areas
Full‑service spa, fitness center, kids’ club and adventure zones, non‑motorized water sports, tennis courts, playground, entertainment shows and event space.
What guests say
High confidence423 reviews · through Oct 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the beach, kids and families, entertainment, and location, while complaining about check-in experience, noise levels, and cleanliness, and noting crowds and chair availability as watch-outs, with the resort best for nightlife.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“Excellent”
★★★★★
“Nicholas was great. We never tried sushi before and the food was delicious. The service was excellent.”
★★★★★
“Excellent”
★★★★★
★★★★★
“I had dinner at the Makitaco restaurant, everything was delicious, excellent service, Mr. Nicolás was very kind and helpful.”
★★★★★
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (14,098) ↗
Videos
GRAND OASIS PALM - Arrival & First Impressions | Cancun All-Inclusive Resort Tour
Grand Oasis Palm Cancun Family Suite Tour 🏨 Perfect for Families of 5? | Mexico Travel Vlog
Hotel GRAND OASIS PALM y THE SENS CANCÚN 🇲🇽 | Todo Incluido 🔥 | Oasis Hotels & Resorts | Review 2025
Ask Rosie
Have a specific question about Oasis - Grand Oasis Palm?
Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Extra fees for Wi‑Fi, in‑room safes and bottled wine/liquor
- Some rooms show wear and lack balconies
- Sales staff push time‑share presentations
- Not enough beach chairs, alarm-clock chair grab required
What you should know
What to Know
Book direct-channel or third-party upgrades to actually get the room you paid for, budget for a steep surprise resort fee, and master the reservation app immediately or you will not eat at à la cartes. Membership pitches and airport-transfer scams are frequent traps.
high confidence
What you'll enjoy
- Booking via Booking.com sometimes triggers a Sens upgrade
- Concierge can walk you through the reservation app
- Private airport transfer worth paying extra for
Heads up
- $106 resort/environmental fee demanded at check-in
- Pirate ship tour requires a timeshare-style membership talk
- Restaurant reservations must be made via a glitchy app after check-in
- Reports of staff-run scams involving flights and cash requests
- Check-in waits of several hours reported
Expect extra charges for Wi‑Fi, in‑room safes and some alcoholic beverages. Reservations recommended at popular restaurants. Rooms without balconies are common so request terrace if important.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Ready?
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated July 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- Not yet collected
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 3
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- July 18, 2026
- Sources
- Google PlacesDirect resort media
- Completeness
- 50%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 15 videos
Still verifying dining, menus, rooms. If something looks thin, ask Rosie or ask our booking team and they can usually fill in the gaps.