Princess - Grand Riviera Princess All Suites
Riviera Maya, MXAll travelers
Guests praise the long stretch of white‑sand beach and well‑maintained grounds with numerous pools.
- 674 rooms
- 13 dining venues listed
Resort facts & overview
- Location
- Riviera Maya, MX
- Audience
- All travelers
- Brand
- Independent
- Rooms
- 674
- Dining listed
- 13 venues
Why travelers love it
Guests praise the long stretch of white‑sand beach and well‑maintained grounds with numerous pools. They also note a wide variety of restaurants and swim‑up bars that keep the atmosphere lively.
Food & drink
StrongNewly renovated buffets and à la carte venues deliver above-average variety, with the Italian, Teppanyaki, and La Hacienda earning repeat visits. Book à la carte three days out on the app to avoid frustration.
high confidence
What you'll enjoy
- Italian (Mama Mia) and Teppanyaki standouts
- Ice cream parlour is a family hit
- Premium liquor at pool bars
- Buffet variety improved post-renovation
Heads up
- À la carte requires advance booking via app
- Buffet stockouts reported (buns, tortillas, chips)
- Restaurant service can feel rushed or inattentive
13 documented dining venues
La Tortuga Buffet
Negresco Buffet
Riviera Buffet
Counts and access can vary by source and room tier.
Food & drink photos
Food & drink photos
Photo: Tripadvisor
Beach
WeakThe beach is the property's biggest liability right now: heavy sargassum has made stretches unswimmable and smelly, with rocks complicating entry when it's clearer. Come for the pools, not the ocean.
high confidence
What you'll enjoy
- Wide beach when clear
- Staff rake seaweed daily
- Platinum section sits closest to sand
Heads up
- Heavy sargassum through spring and summer
- Rocky patches make walking difficult
- Some guests relocated entirely due to smell
Detailed beach reporting coming soon.
Pools
StandoutPools are the star: multiple large pools, swim-up bars serving premium spirits, and swim-out room access get near-universal praise. This is where you'll spend your days.
high confidence
What you'll enjoy
- Many pools across the property
- Swim-up bars with premium liquor
- Swim-out ground-floor suites
- Adults-only Platinum pool option
Heads up
- Platinum pool feels small for its guest count
- Some pool bars closed during renovation
Twelve pools across the grounds including quieter adult‑only options and lively main pool with swim‑up bars.
Rooms & suites
674 roomsRoom categories
- Junior Suite
- Deluxe Junior Suite
- Deluxe Junior Suite Swim‑Out
- Laguna Villa Suite
- Platinum Suite
Room details here are AI-assisted, compiled from the resort's own website and public sources. Categories and names change often — confirm the exact room when you book.
What’s included
MixedWhen everything is open and the sargassum cooperates, the price-to-quality ratio feels strong for a four-star family-friendly all-inclusive. Right now, ongoing renovations and Platinum upsell gaps have soured recent value perception.
high confidence
What you'll enjoy
- Renovated rooms feel above tier
- Extensive food and pool inclusions
- Repeat guests return multiple times
Heads up
- Platinum upgrade doesn't deliver promised exclusivity
- Full price charged during partial closures
- Aggressive Royal Holidays timeshare pitch
- Reports of theft from rooms and safes
Package inclusions and upgrade access have not been collected yet. Confirm them for your room and dates when booking.
Amenities & activities
Couples
Good fitSwim-up suites and lush grounds make this a romantic pick for honeymooners and anniversaries, especially on the Platinum adults side. Just know the ongoing renovation and beach seaweed can dent the mood.
high confidence
What you'll enjoy
- Swim-out ground-floor rooms feel indulgent
- Adults-only Platinum section available
- Themed nights and fire shows for date nights
- Wedding groups regularly hosted
Heads up
- Sargassum can spoil beach walks
- Construction noise on parts of the property
Families
Good fitA genuinely kid-forward layout with a new pirate-ship water park, quieter family pools, and dairy-free treats at the ice cream shop. Verify which kids features are open before booking during renovation phases.
high confidence
What you'll enjoy
- New water park with pirate ship
- Multiple pools for different ages
- Kid-friendly buffet options and ice cream shop
- Wildlife (coatis, deer) delights children
Heads up
- Some kids features closed during renovation
- Sprawling property tough with strollers or mobility issues
Peace & Quiet
MixedThe sheer size means you can find calm corners by the quieter pools or gardens, but active renovation zones and entertainment areas break the peace elsewhere. Location choice matters.
medium confidence
What you'll enjoy
- Lush gardens with wildlife
- Quieter family pools away from main areas
- Sunrise beach yoga on offer
Heads up
- All-day construction noise in unfinished sections
- Crowded main pool areas
- Party-style entertainment at night
Multiple restaurants and bars, full‑service spa, fitness center, kids and teen clubs, supervised activities, water sports, evening entertainment, disco.
What guests say
High confidence224 reviews · through Oct 2026
Read all reviews on TripAdvisor ↗Google ↗
Guests praise the service, food and dining, pool, and entertainment but complain about the drinks and bar and value for money, with construction noted as a watch-out, and the resort is best for foodies, pool people, couples, families, and nightlife.
Consistently praised
Recurring complaints
Watch-outs (recent)
Best suited for
What past guests say
“We stayed here a few weeks ago with our family in a Family Club swim-up room, and overall, we had a fantastic experience. We’ve stayed at everything from budget-friendly resorts to very expensive luxury properties, and I think this resort falls perfectly in the middle. For the price, it’s honestly hard to beat. The biggest thing I would tell anyone considering staying here is to **have realistic expectations.** You’re not paying $15,000 for a luxury vacation, so don’t expect a $15,000...”
★★★★☆
“Overall the hotel is very good 🫶🏼 What could be improved is that they do more about the sargassum in conjunction with the government 🙏🏼”
★★★★★
★★★☆☆
“⭐ A disappointing experience that changed my opinion I've been traveling with this company for a while now and have always loved it, but unfortunately, my last experience at the Grand Riviera Princess in Cancun was very disappointing and has significantly changed my perspective. I spent 15 days there with my wife to celebrate our anniversary, a very special occasion for us, and we sincerely hoped to enjoy an unforgettable vacation. However, the experience fell far short of our expectations....”
★☆☆☆☆
“Worst resort ever! Needed emergency medical assistance and they refused . Do not book this resort”
★☆☆☆☆
Latest reviews from Tripadvisor
Loaded live from Tripadvisor when you ask — the newest reviews and the current rating.
Read all reviews on Google (11,448) ↗
Ask Rosie
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Rosie answers from this resort’s guest reviews and our research — with quotes.
Know before you book
- Buffet restaurants receive mixed reviews
- Service to rooms can be slow sometimes
- Heavy sargassum through spring and summer
- Rocky patches make walking difficult
What you should know
What to Know
An active renovation is reshaping large sections of the resort, and the Royal Holidays timeshare desk is persistent. Book à la carte restaurants via the app three days ahead, and secure valuables carefully.
high confidence
What you'll enjoy
- App lets you book à la carte three days out
- Shuttle runs to Playa del Carmen
- Wildlife roams the grounds freely
- Recently renovated rooms are stunning
Heads up
- Active construction on parts of property
- Royal Holidays sales pitch is aggressive
- Theft complaints from rooms and safes
- Platinum tier benefits inconsistently honored
- Sprawling layout with limited signage
Buffet and a la carte meals require advance reservations. The resort is sprawling—use trolleys to avoid long walks.
All photos
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
Photo: Tripadvisor
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What we know
Everything below comes from data we collected: here's the inventory for this resort.Updated July 2026- Photos
- 5
- Review excerpts
- 20
- Dining venues
- 13
- Menus
- Not yet collected
- Room categories
- Not yet collected
- Videos
- 1
- Editorial lenses
- 8
We aggregate. We don't trap. Verify on any of these:
Where this data comes from
We tell you what we know, and what we don't.
- Last updated
- July 18, 2026
- Sources
- Google PlacesDirect resort media
- Completeness
- 83%
Source collection snapshot
These collection totals can differ from the items available on this page. Video totals include screened results; the inventory above counts published tours.
- 5 photos
- 1 video